Designing a Labor Optimization System for Operations Managers – Amazon

Certain data points, names, and details have been altered or generalized to maintain confidentiality and respect internal privacy requirements.

Overview: Co-led a design sprint to understand staffing pain points and rapidly prototype solutions. Facilitated cross-functional collaboration to move from problem exploration to tested concepts in a week, shaping the product roadmap.

Role: UX Researcher, Design Sprint Facilitator

Methods: Design Sprint, Concept Testing, Interviews, Journey Mapping

Tools: Miro

Partners: Design, Product, Dev

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LIVE Designing a Labor Optimization System for Operations Managers - Amazon by Alex

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