Improving Associate Scheduling App - Amazon

Led foundational research to analyze the current staffing workflow, uncover inefficiencies, and identify opportunities for automation. These insights directly shaped the prototype for a new labor-optimization tool.

Impact: The tool is expected to scale to hundreds of Amazon fulfillment centers, streamlining staffing decisions through automated recommendations.

Labor Optimization System - Amazon

Led foundational research to analyze the current staffing workflow, uncover inefficiencies, and identify opportunities for automation. These insights directly shaped the prototype for a new labor-optimization tool.

Impact: The tool is expected to scale to hundreds of Amazon fulfillment centers, streamlining staffing decisions through automated recommendations.

Internal Product Research - Amazon

Conducted a benchmark survey to establish a baseline to measure year over year improvement. Gathered and analyzed user sentiment to assess product satisfaction and impact. Conducted quantitative analysis based off established research methods to identify product opportunities.

Impact: Helped product management team create product plans for 2024 and 2025 by creating a benchmark rating and analyzing survey data for areas of opportunities.

Weekly Attrition - Amazon

Discovered a knowledge gap due to insufficient training of support resources that led to high attrition rates. Launched an education campaign that led to a decrease in attrition.

Impact: Lowered weekly attrition by 3%, saving the company $6 million yearly in reduced turnover costs.

Associate Empowerment - Amazon

Discovered a knowledge gap and led a campaign to empower associates to independently resolve issues from places and times that are convenient to them.

Impact: Increased associate HR self-service utilization by 69%

Pill Buddy - Google UX Certification

Researched and developed a high-fidelity prototype of a medication reminder app using Figma.